We strive to provide you with high-quality products and exceptional customer service. If you are not satisfied with your purchase for any reason, we are here to help. Please review our refund policy below:

 

1. Eligibility for Refunds

1.1 Lost in Transit: If your order is lost in transit and has not been delivered within the estimated delivery timeframe, we will offer you a full refund or a replacement at no additional cost.

1.2 Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 10 days of receiving your order. We will assess the issue and provide you with a full refund or a replacement product, as applicable.

 

2. How to Request a Refund

2.1 To request a refund, please contact our customer support team. Please provide your order number and details about the issue with your order, including any relevant photos if applicable.

2.2 We may require you to return the damaged or defective product to us. We will provide you with instructions on how to return the product at no additional cost to you.

 

3. Refund Process

3.1 Once your refund request is approved, we will process your refund within immediately. Refunds typically take 5-10 business days to be processed. The refund will be issued to the original payment method used for the purchase.

3.2 Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution's processing times.

 

4. Exclusions

4.1 Please note that refunds will only be provided for orders that meet the eligibility criteria outlined in Section 1 of this policy.

4.2 We do not offer refunds for change of mind or for products that have been used, damaged due to improper handling, or altered in any way by the customer.

 

5. Contact Us

5.1 If you have any questions or concerns about our refund policy, please contact our customer support team here.